When David Westbrook volunteers to answer the phone on the Senior Loneliness Line, he is not doing so as Lines for Life’s Chief Operational Officer. He is simply there as a person listening, empathizing, and holding space without judgement.
David has spent more than two decades at Lines for Life, overseeing the crisis lines, IT, human resources, contracts, and organizational systems. His role today focuses on strengthening the organization for the future — improving systems, supporting staff, and the overall continuity of Lines for Life. But volunteering on the Senior Loneliness Line brings him back to the heart of the mission.
“I had a need and desire to connect with people in a different way,” David shared.” I often tell our new cohorts of crisis intervention specialists that they have my favorite job in the organization, and I realized I really wanted to be doing service work in service of the organization.” Before his first volunteer shift, David expected the calls to feel heavy, maybe even sad. Instead, he was surprised by the vibrancy, humor, and resilience of the seniors who call. “There are people who call in regularly who like to tell jokes,” he said. “They’re engaged and just want a connection to interact with and talk about their day.” The callers who are regulars often connect once a day on the line. Some may call up to 20 times a month. These aren’t crisis calls in the traditional sense. They are moments of human connection in lives shaped by isolation. Limited mobility, lack of transportation, difficulty using technology, and the loss of friends and loved ones can quietly shrink someone’s world. Loneliness, especially among older adults, is not unusual. Research shows it is linked to serious health outcomes, including shorter life expectancy and increased risk of dementia. The Senior Loneliness Line exists because connection is not a luxury. It’s essential.
After shifts, David often decompresses by spending time with his parents who moved into his home to decrease their risk of isolation. That time helps him process the weight of what seniors face and deepens his empathy — not only for callers, but for the staff and volunteers who answer these lines every day.
Volunteering has changed how David approaches his leadership role. Hearing firsthand what callers need reinforces the importance of strong systems, adequate staffing, and support for those doing this work. When asked what he would say to seniors considering calling, David didn’t hesitate: “Reach out. There is someone on the other end who genuinely wants to hear from you.” And for donors and supporters, his message is just as clear: the need is growing. As the population ages, the Senior Loneliness Line depends on continued investment in staff, volunteers, and the infrastructure that keeps these calls answered with compassion.
“This line exists because people choose to care.” David said. “And that care changes lives on both ends of the phone.”
If you or an older adult you love is feeling isolated, connection is always available here: 503.200.1633. And if you’re looking for a way to make a difference, sometimes the most powerful thing you can offer is simply your presence. Check out our volunteering opportunities here: https://www.linesforlife.org/our-programs/volunteer-internships/.
