Behavioral Health Support Line:
Help While You Find Care
Important Update: This Line Will Close June 30, 2025
For information about this closure, click here.
Before June 30, the Behavioral Health Support Line will continue to operate. Callers will hear an automated message about the upcoming closure and be advised to contact 988 for support.
After June 30, the Behavioral Health Support Line will be discontinued. When dialing the Behavioral Health Support Line at 800-923-4357, callers will no longer hear the option to “Press 1 for BHSL” and will be routed to our Alcohol & Drug Helpline.
Lines for Life is Oregon’s home for 988. When you call, text, or chat the 988 Lifeline, your conversation is free and confidential. The 988 Lifeline is a safe, nonjudgmental space for you to get support for the challenges you face.
The Lines for Life Behavioral Health Support Line is a service for callers in Oregon that provides emotional support and free short-term virtual counseling services, and makes referrals to mental health and substance use recovery providers for ongoing care. Callers do not need to be in a crisis to contact this line.
Call the Behavioral Health Support Line Now: 1-800-923-HELP (4357)
Behavioral Health Support Line Basics
- Free
- Confidential
- Available 7 days a week
- Funded by the state of Oregon
The Behavioral Health Support Line offers short-term support sessions from a Masters-level clinician while you find a provider and get started with ongoing mental health care and/or substance use treatment.
Accessing therapy or treatment often involves waiting periods, and you may need support and guidance during this time. Our confidential support service helps you find a provider that meets your needs and offers a listening ear and resources to help you manage your mental health concerns until you can access ongoing care.
How It Works
Call the Behavioral Health Support Line Anytime to Get Started
When you call 1-800-923-4357, you’ll reach a compassionate call counselor within a few minutes who can provide emotional support.
We’ll learn about what you’re going through and schedule your first session.
We will listen as you talk through your needs, and if our service is a good fit for you, schedule your first phone appointment with a counselor.
Follow up with a mental health counselor who can provide four 45-minute sessions – free of charge.
We will work with you to determine your immediate needs. Together, we’ll map out steps you can take to begin improving your quality of life. During the four phone-based counseling sessions, we will plan together for what comes next – including helping you find a provider for long-term support.
We’ll help you find the right long-term care for you.
The Behavioral Health Support Line can assist you in finding providers who serve your community, and who provide care in a language you speak. If the provider you meet with isn’t a good fit, we’ll do our best to provide additional referrals.
Frequently Asked Questions
How soon can I get support?
Call the Behavioral Health Support Line anytime to reach a compassionate call counselor within minutes. Whether you’re on a waitlist for therapy already or seeking help navigating the mental health system, our support line provides immediate access to trained professionals who can offer support and guidance.
Do I need to go to a clinic to get support?
No – all Behavioral Health Support Line services are administered over the phone.
What are the requirements for accessing free sessions?
Call anytime for emotional support and to request a follow-up call from a clinician. There are a few requirements for participating in Behavioral Health Support Line counseling sessions. Participants must be:
- 18 years of age or older
- In the state of Oregon at the time of service
- Not currently in counseling or therapy
Will my information be shared?
Your privacy is our priority. Our support line ensures that your conversations remain confidential, providing a safe space for you to express yourself without judgment. This means that information about callers is not shared outside Lines for Life without documented verbal or written consent from the person seeking help, except in cases where there is imminent risk of harm to self or someone else, or where otherwise required by law.
What if I need more support?
If you need more support or resources, our team can provide referrals to community resources, support groups, mental health therapists, crisis intervention services, substance use recovery providers, and other services to help you manage your mental health concerns.