Location: Central Oregon
Reports To: YouthLine Program Director in Portland, Oregon
About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities, and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.
Position Overview: This position will supervise youth peer intervention specialist volunteers on the YouthLine, a confidential teen-to-teen phone, text and chat line to help youth deal with bullying, depression, substance abuse or other issues that can make those years especially painful. This position will work at Lines for Life’s satellite center in Bend, Oregon that was opened in July 2019 and will provide crisis intervention support and mentorship to volunteers and collaborate with the Portland call center to ensure that all contacts are answered with care and compassion, and within the scope of the program. This position will also collaborate with the Regional YouthLine Coordinator to engage local youth throughout Central Oregon in mental health related prevention outreach activities and classroom education.
- Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life.
- Supervise YouthLine peer intervention specialist volunteers during the Bend satellite office hours of operation. Currently the satellite center is open 1 night per week between 3 pm – 10 pm, but the goal is to increase the number of nights per week in the near future.
- Assist the Regional YouthLine Coordinator and Portland YouthLine staff with training Central Oregon volunteers.
- Establish rapport with YouthLine volunteers and callers.
- Mentor YouthLine peer intervention and outreach volunteer specialists.
- Provide sound clinical judgment, supervision and coaching to volunteers during challenging cases.
- Support or answer acute YouthLine calls, texts, or chats with compassion and in accordance with the YouthLine procedures and Lines for Life’s training expectations and scope.
- Triage calls and collaborate with coworkers to minimize caller wait times.
- Assist with rescue plans and contacting emergency services and CPS when needed.
- Collaborate with the Regional YouthLine Coordinator and Portland YouthLine team on outreach activities and special events.
- Deliver in-class presentations educating students and the community about (youth) mental health aid, suicide, drug and alcohol, bullying, etc.
- Assist the Regional YouthLine Coordinator with volunteer recruitment, retention and recognition.
- Attend weekly staff meetings for the YouthLine Team (remotely) and coordinate monthly meetings with YouthLine volunteers.
- Become knowledgeable about the demographics, risk factors, and opportunities for the YouthLine to support teens in Central Oregon.
- Performs other duties as assigned.
Knowledge and Skills:
- Master’s Degree in social work, counseling, psychology related behavioral science field
- Experience and knowledge of best practices for effective youth engagement, development, and mentoring.
- A minimum of two years of experience working with youth
- Crisis Intervention training and experience. safeTALK and ASIST preferred.
- Proficient with data base and MS Office computer environment
- Strong aptitude for networking with diverse groups of people
- Strong aptitude for working with teens and young adults
- Excellent communication and interpersonal skills
- Ability to handle stress
- Must have flexible shift availability to match coverage needs and teachers’ schedules
Travel and Schedule Information:
- This position requires flexibility in schedule to meet outreach needs and requires some work on weekends.
- Travel is required throughout the Central Oregon region for outreach plus, occasional meetings in Portland.
- The YouthLine is currently answered by Central Oregon teen volunteers between 4 pm – 10 pm one night per week. This position will help to build capacity to increase the number of nights of operation and work towards expanding the hours to include 1-4 pm, so must be available to work multiple afternoons and evenings.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.
Lived Experience: Lines for Life encourages individuals with lived experience to apply. This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse. They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.
All Lines for Life employees must be approved to work by the Oregon Department of Human Services’s Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.