Reports To: Contract and Quality Assurance Manager
Position Summary: Lines for Life is starting a new Recovery Now Substance Use Disorder Treatment Clearinghouse Program and will be starting a new line at its 24/7 call center to track and provide information on availability of placements across the state of Oregon for individuals with substance use disorder (SUD) including opioid use disorder (OUD). The Recovery Now Registry Coordinator will act as a liaison with SUD treatment service providers and the Oregon Health Authority (OHA), maintain an interactive database that provides information on placements, and provide training and clinical recommendations to call center staff regarding SUDs, OUD and medication assisted treatments (MAT).
- Meet with OUD and SUD treatment service providers in Oregon on a regular basis to develop an understanding of the services that the provider offers, include the maximum number of eligible provider types into the SUD treatment database network, and discuss how to best coordinate care.
- Maintain an automated and interactive data system that tracks and provides information on real-time availability of placements for individuals with SUDs including OUD and be able to assist providers looking for SUD inpatient treatment slots/beds for individuals in Oregon.
- Provide ongoing clinical training to Lines for Life’s 24/7 clinical staff regarding SUDs, OUD, and MAT and treatment services including services for the following priority populations: 1) pregnant women; 2) women with dependent children; 3) individuals who need treatment for opioid use disorder. Also provide clinical recommendations and referrals to the clinical staff.
- Train and provide ongoing technical support to OHA staff and treatment service providers on how to access and navigate through the software and provide them with necessary referral information for programs that offer inpatient treatment.
- Prepare reports for the OHA including: notifying the OHA of the number of individuals who have not received SUD interim services within 14 days from the time of being included on the waitlist with individuals; and reporting out monthly on the which providers have reached 90% capacity in a given month with a detailed breakdown by county, provider type, availability of MAT, and the number of individuals from each priority population. Also prepare a quarterly report for the OHA regarding the ability of the state to meet the needs of individuals who require SUD treatment including OUD treatment and residential treatment for adults with SPMI.
- Collaborate with the Contracts and Quality Assurance Manager to ensure that Lines for Life is on track to meet the contractual goals and objectives.
- Perform other duties as assigned.
- Bachelor’s degree with relevant coursework regarding substance use and addictions
- At least 2 years’ experience providing substance use disorder treatment services
- Comprehensive knowledge of OUD, MAT and SUDs
- Strong technical skills, especially knowledge of Excel and database management skills
- Crisis intervention knowledge and experience
- Able to handle emotional stress
- Proficient in web-based computer environment and multi-line phone system
- Experience with crisis planning and suicide response
- Graduate degree in psychology; social work; or a behavioral science field.
- Certified Alcohol Drug Counselor (CADC)
- ASIST (Applied Suicide Intervention Skills Training) Certification
- Comprehensive knowledge of OUD and SUD treatment providers in the state of Oregon
- Experience leading trainings
- Experience providing clinical supervision
- Experience working in a call center environment
Work Schedule: This position will typically work Mondays through Fridays, 8:30 AM – 5 PM. This position will require occasional travel throughout the state of Oregon to meet with the OHA and service providers.
Physical Requirements: Work is primarily conducted in an office environment and requires the ability to sit or stand at a computer for extended periods of time.
This job description is not meant to be an all-inclusive list of duties and responsibilities,but constitutes a general definition of the position’s scope and function in the company.
Lived Experience: Lines for Life encourages individuals with lived experience to apply. This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse. They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.