Reports To: Follow-Up Program Coordinator
About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities, and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance use, mental health challenges, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.
Position Summary: This position is a certified peer provider who uses his/her/their lived experience of mental health recovery and/or addictions, plus skills learned in formal training, to deliver crisis services to promote recovery and resiliency. This position will case manage Lines for Life’s familiar voices, place Caring Contacts follow-up calls to patients referred by hospitals, and answer peer support crisis calls and texts.
- Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
- Answer crisis calls and texts on Lines for Life’s peer support lines, including the Lifeline, Military Helpline, Alcohol & Drug Helpline, YouthLine and Senior Loneliness Line in accordance with Lines for Life’s policies and procedures.
- Provide person-centered coordination of care for Lines for Life’s familiar voices or callers with complex needs on its crisis lines.
- Place Caring Contacts follow-up calls with clients recently discharged or receiving outpatient care and help to reduce the barriers to accessing services.
- Act as an ambassador for the peer support program to clinical staff and community partners.
- Perform other duties, such administrative and organizational tasks as needed.
- Certified Peer Support Specialist (PSS) (See https://www.oregon.gov/oha/OEI/Pages/THW-PSS.aspx for information about the training requirements for certification.)
- Relevant mental health experience including at least 2,000 hours of experience working or volunteering as a peer support specialist
- Ability to complete Applied Suicide Intervention Skills Training (ASIST) within 1 month of receiving the job offer.
- Strong communication and interpersonal skills
- Able to handle high levels of stress
- Ability to develop meaningful connection and empathize
- Proficient in web-based computer environment and multi-line phone system
- Available to attend Peerpocalypse April 20th – 23rd, 2020
- Bachelor’s degree in a related behavioral health field
- ASIST certification and crisis intervention experience
- Experience in a call center environment
- This position will work 40 hours per week during the Swing or Overnight shift and will require working Saturday and/or Sunday.
- This position requires the ability to work in the Portland office and it is expected that staff will work during their scheduled shifts in the event of inclement weather conditions.
- Work is primarily conducted in an office environment and requires the ability to sit or stand for long periods of time.
- This position requires high energy, patience and controlling one’s emotions, as well as the ability to think analytically.
Lines for Life offers great benefits including full coverage for employees’ health, dental, vision, short and long-term disability and life insurance. Full-time employees are also offered a free Fitbit as part of the Employee Wellness Program. Additional plans which employees may participate in include 401K and flexible spending plans, and gym access.
Lines for Life also has the ability to provide clinical supervision to staff working toward licensure, so we encourage you to apply!
Compensation: The starting salary for this position is between $17/hr., with opportunities to receive merit increases and cost of living allowances in the future. Lines for Life also offers a great benefits package valued at over $9,500 that includes full coverage for employee health, dental, vision, short- and long-term disability, and life insurance premiums; a matching 401K plan; a flexible spending plan; an employee assistance program; and a Fitbit tracker.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.
All Lines for Life employees must be approved to work by the Oregon Department of Human Services’s Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.