Reports to: Clinical Training Strategist
Position Summary: Lines for Life is seeking to hire a mental health professional who is passionate about training new clinical staff in telephonic crisis intervention skills in accordance with the national Veteran’s Crisis Line training standards. This mental health professional should be enthusiastic about teaching and mentoring mental health professionals in the details of crisis intervention with veterans, active duty military service members and their families. They should also be adept at planning, organizing, implementing and developing new and innovative trainings while also providing internal program support for the Quality Assurance Department.
- Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
- Plan, develops and oversees delivery and quality of Veteran’s Crisis Line trainings in collaboration with the Clinical Training Strategist and other Trainers.
- Track, reports and evaluates training outcomes.
- Provide and/or coordinates ongoing in-service trainings related to military culture and best practices for crisis intervention with military and veteran populations for continued education of staff and volunteers.
- Provide clinical consultation for Veteran’s Crisis Line calls.
- Work collaboratively with staff to identify appropriate services to callers in crisis;
- Create and maintains information on relevant resources specific to the Veteran’s Crisis Line in the Crisis Line database as supervisor requests;
- Attend mandatory and supplemental trainings and workshops to remain knowledgeable about the latest trends in crisis intervention and/or military populations.
- Incorporate new evidence-based intervention tools and techniques into existing trainings.
- Answer Military and Veteran’s Crisis Line calls and other crisis line calls as needed, promptly with compassion and in accordance with Line for Life’s training expectations and scope;
- Perform other duties, such administrative and organizational tasks as needed.
Knowledge and Skills
- Strong analytical skills
- Proficiency in Microsoft Word, Excel and PowerPoint
- Excellent verbal and written communication skills
- Attention to detail and ability to present information concisely and effectively, both verbally and in writing
- Ability to organize and prioritize work
- Ability to work independently with little supervision
- Excellent interpersonal skills, flexibility, and ability to work effectively in a team
- Ability to work well with all levels of internal management and staff, as well as outside clients and vendors
- Bachelor’s degree in psychology; social work; or a behavioral science field.
- At least 2 years of crisis intervention experience.
- Able to stay calm when handling stressful situations and skilled in problem-solving.
- Strong communication and interpersonal skills.
- Experience supervising, mentoring and training others.
- Able to provide sound clinical judgment.
- Knowledge of the fundamental principles, methods and theories of psychology, specifically with military and/or veteran populations and their families
- Veteran or military background and knowledge of the Veteran’s Administration.
- Graduate degree in psychology; social work; or a behavioral science field.
- Licensed Mental Health Professional (LPC, LMFT, LCSW, etc.)
- Experience in a call center environment
- ASIST certification and/or qualified ASIST Trainer (T4T)
Physical Requirements & Work Schedule:
- Work is primarily conducted in an office environment but may require standing for long periods of time during trainings. This position requires high energy, patience and controlling one’s emotions, as well as the ability to think analytically.
- This position will primarily work Mondays through Fridays between 7:45 AM – 4:15 PM or 8:30 AM – 5:00 PM, but will occasionally require working on weekends to deliver trainings.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.
Lived Experience: Lines for Life encourages individuals with lived experience to apply. This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse. They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.