Lines for Life Job Description
Position Title: Overnight On-Call Crisis Intervention Specialist
Reports To: Crisis Lines Director
Position Summary: Lines for Life is currently seeking On-Call Crisis Intervention Specialists to work during the overnight shift (11 pm – 7 am or 12 am – 8 am) in the crisis lines department while regular staff are out of the office or in training or when there is a sudden influx in call volume. This position will answer calls on all of Lines for Life’s crisis and referral lines with care and compassion, and within the scope of the program. This requires the availability to work at least 2 overnight shifts per month, the ability to handle stressful environments, and the ability to work independently in triaging calls.
- Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
- Answer calls on all of Lines for Life’s crisis lines and after-hours contract lines with compassion in accordance with the organization’s training expectations and scope.
- Document calls in an accurate and timely manner with the relevant clinical information.
- Place follow-up calls to clients as scheduled by the shift supervisor
- Assist with placing rescue calls as needed when other Crisis Lines staff are on acute calls requiring emergency assistance.
- Triage calls and collaborate with coworkers to manage call flow and ensure that the lines remain available for callers in escalated crisis.
- Complete mandatory trainings and workshops to remain knowledgeable about the latest policies and protocols and equipped to apply crisis intervention tools & techniques.
- Perform other duties, such administrative and organizational tasks as needed.
- Bachelor’s degree in a behavioral sciences field.
- Strong communication and interpersonal skills.
- Able to handle high levels of stress.
- Proficient in web-based computer environment and multi-line phone system.
- Understanding of and ability to apply mental health assessment, treatment and service terminology
- Able to implement skill development strategies and to identify, implement and coordinate the services and supports identified in an Individual Service and Support Plan (ISSP).
- Able to work independently in triaging calls so that lines remain available for callers in escalated crisis.
- Graduate degree in psychology; social work; or a behavioral science field
- ASIST certification and crisis intervention experience
- Experience in a call center environment
- Work is primarily conducted in an office environment and may require sitting or standing for long periods of time. This position requires high energy, patience and controlling one’s emotions, as well as the ability to think analytically.
- This position requires the ability to work in the Portland office and have a flexible schedule to meet staffing needs. This position will work overnight (11 pm – 7 am or 12 am – 8 am) and may be asked to work some weekends, holidays, as well as in inclement weather conditions.
Lines for Life also has the ability to provide clinical supervision to staff working toward licensure, so we encourage you to apply!
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.