Reports To: Crisis Lines Special Projects Coordinator
Position Summary: Responsible for providing administrative support to the Crisis Lines department, including coordinating crisis lines staff schedules, assisting with data collection and reporting, ordering supplies and managing petty cash, and event planning.
Roles & Responsibilities:
- Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of the organization and its Crisis Lines Program.
- Schedule staff shifts for the crisis lines, including coordinating the Paid Time Off Calendar, working to secure adequate coverage on the crisis lines in the event of unplanned absences or unusually high call volume, and tracking crisis lines employees’ time spent off of the lines to attend meetings, trainings, events, and professional development opportunities to make sure that it’s equitable.
- Collect and analyzes call data using the electronic health record and phone system database.
- Assist with submitting reports as required by the crisis lines contracts in collaboration with the quality assurance team.
- Verify and update the resource database in the electronic health record system.
- Provide event planning and project support to the Crisis Lines department
- Conduct research for the Chief Clinical Officer, Assistant Crisis Lines Directors, and Crisis Lines Shift Supervisors as needed.Secure meeting spaces for crisis lines meetings and prepare agendas and record meeting minutes at team meetings.Assist with department communications.
- Order office supplies and manage the Crisis Lines petty cash fund.
- Perform other administrative duties for the Crisis Lines as needed.
- At least two years of experience in an administrative support role
- Experience coordinating complex schedules
- Strong attention to detail and organizational skills
- Strong interpersonal and verbal and written communication skills
- Able to prepare reports and think analytically
- Must be proficient in web-based computer environment and Microsoft Office
- Able to handle stress and prioritize multiple tasks
- Able to maintain a high level of confidentiality and integrity
- Experience with Better Impact scheduling software
- Experience with 24/7 shift scheduling
- Familiarity with a crisis intervention setting
- Veteran or military experience
- Candidates must be available to work 40 hours per week, primarily between the hours of 7 am – 7 pm. This position will occasionally require working evenings, weekends and possibly holidays to assist with crisis lines scheduling, special projects or events.
- Work is primarily conducted in an office environment and requires the ability to sit or stand and work at a computer for long periods of time.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.
Lived Experience: Lines for Life encourages individuals with lived experience to apply. This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse. They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.
All Lines for Life employees must be approved to work by the Oregon Department of Human Services’s Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.