b'2020 YouthLine Total28,190Helpline ContactsFollowing Up for SafetyCallers often reach out for support in the moment of crisisand Lines for Life ensures that our support doesnt end when the caller has moved through that moment to safety. We call back later to follow up on how they are doingand to connect the caller to longer-term care, when needed. We have a unique opportunity in that follow-up call to talk about options for ongoing support or treatment. We can address barriers they might be facing to getting long-term help. We can identify available resources and support systems that might match what they need. Most importantly, we remind them that they dont have to go through this alone. During one of the most challenging years for crisis intervention,Lines for Life provided improved support to our diverse communities, while maintaining a high standard of clinical excellence for all services. 9'