MEDIA ADVISORY: PRESS EVENT
CONTACT: Carrie DeLong Parrish, 971-244-1375, [email protected]
Lines for Life to Provide Critical Backup for National Veterans Crisis Line
Oregon Nonprofit Wins Contract to Expand Support for Veterans and their Families
Senator Ron Wyden
Dwight Holton, CEO, Lines for Life
Tom Milligan, Assistant Crisis Lines Director of Military Services, Lines for Life
Additional panelists: Lines for Life crisis intervention specialists, volunteers, board members, and supporters
Press round table detailing a new $3.4 million contract establishing Lines for Life as the sole backup center for the national Veterans Crisis Line and creating over 25 new jobs
Wednesday, August 23, 2017, 10:00 – 11:00am
Lines for Life conference room, 5100 SW Macadam Avenue, Suite 400, Portland
Portland, OR – Lines for Life has been selected from crisis centers across the nation to be the sole backup center for the national Veterans Crisis Line. The Oregon-based nonprofit is gearing up to field an estimated 1,200 calls each month from the Veterans Crisis Line when it experiences high call volume, service interruptions, or staffing fluctuations.
Since 2012, Lines for Life has served alongside a handful of other crisis call centers to provide backup support to the Veterans Crisis Line. In 2016 alone, Lines for Life fielded 30,221 calls from the Veterans Crisis Line. Under the new $3.4 million contract that runs September 2017-September 2018, Lines for Life will become the only backup center and will expand its team dedicated to providing phone support to the Veterans Crisis Line. The expansion will create over 25 new Portland-based jobs necessary to support Veterans or families who dial the Veterans Crisis Line when experiencing emotional distress.
“We couldn’t be more proud of having been chosen as the only backup center to the Veterans Crisis Line,” says Lines for Life CEO Dwight Holton. “We got this contract because we have a proven track record of supporting military service members and Veterans. Our passionate staff of veterans, family members of veterans, and other civilians are highly trained, well-versed in military culture, and perfectly positioned to provide superb quality care for those who call the Veterans Crisis Line.”
With support from members of Oregon’s congressional delegation and the U.S. Department of Veterans Affairs, Lines for Life is pleased to launch this expanded effort. “We are dedicated to maintaining our reputation for high-quality care and providing a safe place for Veterans and their families to call during their most difficult times,” says Holton.
The Veterans Crisis Line is operated by the Mental Health Association of New York City.
Founded in 1993, Lines for Life is a nonprofit organization dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities, and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help. Lines for Life is the Oregon affiliate for the National Suicide Prevention Lifeline.